Eyes on Brands operates this online store in Lebanon. Contact eyesonbrandsusa@gmail.com or +961 81 718 073 for privacy requests and shopping support.
Orders and delivery. We use your name, mobile number, delivery address, city/area, optional email and order notes to process orders, arrange delivery and respond to you. Order, payment, invoice and receipt records preserve the details recorded at the time. We do not collect card details or operate a card-payment gateway. Whish Money transfers are verified manually; never send us passwords, PINs or verification codes.
Enquiries. When you explicitly send a Contact or EON follow-up form, we keep your name, chosen contact details, topic, message and contact permission so the shop can respond. Administrators can record follow-up notes and resolve or archive the enquiry. This does not save your EON conversation transcript. We do not add you to marketing lists through this form.
Service providers. The store is designed to use Vercel for hosting, Supabase for database/storage and administrator authentication, Resend for transactional email, and OpenAI for EON when configured. Necessary information is processed by these providers to deliver the requested service and may be processed outside Lebanon. Hosting/security providers may process technical connection information. We do not sell customer information or use chat text or delivery information for advertising analytics.
EON. EON is an AI shopping assistant. Your question, recent conversation and selected bag items may be sent to the configured AI provider to answer your request. The application does not store chat transcripts in its database and requests that AI responses are not stored; the provider may retain operational information under its own terms. Without functional permission, chat stays in memory during the current visit. If you enable Remember EON in this tab, up to 12 recent text messages are stored in session storage for this tab for up to eight hours of inactivity. Withdraw functional permission in Cookie settings to remove that saved conversation. Avoid sensitive personal or payment information in chat.
Your choices. Necessary storage supports your requested bag, wishlist, security and privacy selection. Optional functional storage and any configured analytics require separate choices. Rejecting optional processing does not prevent shopping. Use Cookie settings in the footer to change or withdraw permission at any time. We do not run marketing trackers, a live social feed or automatic WhatsApp order notifications. Contact links open the relevant external service, whose own privacy terms then apply.
Retention. Chat is not retained in the application database. Optional tab continuity expires as described above. Temporary rate-limit records are pruned after their security window. Routine maintenance removes old webhook identifiers and redacts accepted transactional-email content after 90 days, while retaining limited delivery and deduplication metadata. Unresolved delivery failures are reviewed before redaction. Orders, invoices, receipts, financial records and protected backups are retained for fulfilment, disputes, recovery and applicable record-keeping needs and reviewed at least annually. Deleting an obsolete product does not erase financial history. We do not promise automatic deletion of records that must be retained.
Requests and protection. Email us to request access, correction or deletion of your information, or to ask about providers and retention. We may need to verify the request and preserve records needed for an outstanding order, dispute or applicable obligation. Access to management records is restricted to authorized administrators. This policy describes the implemented service; it does not claim a legal compliance certification.
